One、I solemnly promises to sales of the company products, provide sauna if the inspection department of inspection quality goods, goods is the unconditional return, and compensate for the losses caused to all. According to the standard of quality warranty, users manufacturer of no special requirements according to relevant regulations of the state for the customer, the country without regulation, according to user consultations with the warranty. The warranty period because of the improper operation need to change of spare parts and equipment of the guaranteed repair, replacement responsible for. We have to provide all the equipment are tender commitment by the warranty scope and time for the customer .

Two、The quality guarantee period ended, my company will continue to provide free after-sales service and responsible to provide the equipment regular maintenance and repair, no year the lifelong service, only collect parts, are exempted from artificial cost, cost will be exempted from the maintenance costs .

Three、If meet the sauna board or heater and other major customers not to the status of the maintenance; To return to the factory maintenance or the company sent people door to door service .

Four、When you use problems, welcome you call technical service hotline：0516-85935158；0516-85956660。

Five、Service process：

◇Rapid response：

1、Customer service commissioner answer the call, by questioning the fault, fast judge fault type, will be assigned to the event related technical engineer；

2、By technical engineer judge fault reason, told the general maintenance measures to overcome obstacles .

◇Supervision and management after work ：

1、Customer service commissioner call user confirm the service and asked for advice service；

2、Customer service commissioner will service report entry computer and archived；

Six、Visit customer, ask fault handling equipment running status after, and documented .

        “The customer is highest, the service is supreme, credit first, efficiency first”is our principle of service，“As you like to far, do all the; I carefully, you trust”is our service target, hope that through our service can exempt from you and your units of worries, maximize your purchase the equipment efficiency！

Seven、Note：

        In order to protect the lawful rights and interests of you, to avoid the loss of don't have to. The following causes of product fault or damage will not enjoy free warranty, you can choose the paid service .

1、Your product is beyond warranty period；

2、Not according to specifications for installation and use of the error caused by damage to the product；

3、Your product after the authorized maintenance personnel repaired；

4、Your product to use the standard or not public software or other authentication of the standard without our extended parts, and other natural disasters such as force majeure causes damage .

        Your product to use the standard or not public software or other authentication of the standard without our extended parts, and other natural disasters such as force majeure causes damage .

        Service supervisory phone：0516-85935158

        Sincerely hope the kelly's service let you more satisfied .